SmartParse Cancellation and Refund Policy

Last updated: October 30, 2026

This policy explains how cancellations and refunds work for SmartParse paid plans, provided by Safal Consulting ("SmartParse," "we," "us," or "our"). It forms part of our Terms of Service. The free trial is free, so nothing is charged or refunded for it.

1. Cancelling a plan

You can cancel a paid plan at any time by emailing us at support@safalconsulting.com.
Your plan keeps working until its paid-until date and is not renewed. There is no grace period after a cancelled plan ends.
Cancelling does not by itself give a refund. Refunds follow the rules below.

2. Refunds

Situation	Refund
Monthly plans	No refunds, including for part of a month
Yearly plans	Full refund if you ask within 14 days of your first yearly payment. No refund after that
Upgrades	The amount paid for an upgrade is not refunded
Moving to a smaller plan	Takes effect at your next renewal, with no refund for the current period
Duplicate or mistaken charges	Refunded in full
Extended outage through our fault	We may give a credit or a partial refund
Account suspended for misuse (see the Terms of Service, Section 4)	No refund

3. How refunds are paid

Refunds are paid back to the original payment method within 7 to 10 working days of our approval.
Where GST was charged, we issue a GST credit note for the refund.

4. Your data after a plan ends

When your plan ends, your account, organization data and parsing history are kept for 30 days and then deleted. Billing records are kept for as long as tax and accounting law requires. See our Privacy Policy.

5. How to ask for a cancellation or refund

Email us at support@safalconsulting.com with your organization name and, for a refund, the payment reference or invoice number. We will reply within 2 working days.